Your escalation contacts should be people who are familiar with your location and could possibly assist you during an emergency. We suggest people such as your spouse, siblings, children or neighbours who may have a way of reaching you. During a triggered emergency, our protocol is to contact the user of the app first. If you do not answer, we contact your escalation list to investigate the validity of the alarm. Make sure you keep your list up-to-date to ensure we have the best possible outcome.