What happens when I hit my alarm?

The alarm will trigger an alert at STARS’ 24-hour Emergency Link Centre. Upon activation of the “I need help” button, STARS will initiate an emergency response on your behalf. This will include contacting you, the alarm user, first. If we are unable to reach you, we will call your first escalation contact for assistance locating you. If we cannot connect with your first escalation contact, we will repeat the step with your second escalation contact. If this proves unsuccessful, we will attempt to call you and your escalation contacts one more time before asking for RCMP or local police assistance. It is important to keep your escalation contacts up to date so we have someone to reach in case of emergency.

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