What happens in the event of an unplanned outage for the SOLUS service?

The SOLUS App will behave the same way whether an outage to the SOLUS Service is planned or unplanned.

* If you are already logged in to the App when a planned SOLUS service outage occurs:

o The ‘MON’ symbol in your App will appear with a line through it, indicating that you are not currently monitored.

o When you request Emergency Help (I NEED HELP), the App will still phone the STARS Emergency line but will not be able to send GPS location information to STARS. You will need to communicate your location to the STARS Emergency responder verbally during the phone call.

* If you are not logged in to the App when a planned SOLUS service outage occurs:

o You will not be able to launch the App as the App cannot authenticate itself without the SOLUS service to talk to.

* Whenever possible, SOLUS will provide updates about these outages on solus.ca.

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